Solutions · Logistics & delivery

DMAI Pro for Cargo & freight forwarding

Cargo companies, freight forwarders and customs brokers, especially Dubai–Iran, Dubai–Iraq, China–Gulf and GCC road lanes. Typical questions: 'How much per kg? How many days? Can I send phones/perfume/medicine?'. The assistant should capture shipment type (personal or commercial), commodity, weight, dimensions or CBM, number of packages, origin and destination, mode (air/sea/road), services (door-to-door, clearance) and ready date; explain chargeable weight, estimate from the rate table, screen prohibited/restricted items, send the document checklist, arrange booking and pickup, and provide tracking. Compliance with customs and sanctions rules (dual-use goods, sanctioned parties) and truthful declaration of contents are essential.

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What this trade does most with DMAI Pro: Booking

What one click installs

This trade's ready pack; you preview it before installing and can change anything later.

6: conversation flows
20: common questions with draft answers
4: automatic follow-ups
15: intake form questions
17: customer profile fields
8: sales stages
10: menu and conversation-starter buttons
12: reply safety rules
20: ready messages
7: sample products or services

Specialised modules switched on: Shop and catalogue، Document collection، Shipping and delivery، Advanced payments، Quotes and projects، Appointments، Sensitive and emergency triage
Country-specific notes for: the UAE, Iraq, Iran, Oman, Saudi Arabia
Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.

16 jobs this pack covers

International car shipping (RoRo / container)Fine-art packing, crating & shippingInternational cargoCustoms clearanceTrucking & haulageRefrigerated & cold-chain transportDangerous goods shipping (perfume, batteries, chemicals)Dhow / lenj cargo across the GulfDump truck hire: building materials & rubble removalExcess / unaccompanied baggage & student luggage shippingExhibition & event freight logisticsFreight broker, load board & truck dispatch serviceLivestock, horse & camel transportOversized & heavy-lift project cargoRail freight agentTraveller-carried parcels (crowd-shipping)

Questions your customers ask

Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.

What's your per-kg rate?

How long does it take?

Why was I charged volumetric weight?

Can I send a phone to Iran?

Do you ship perfume?

Power banks and laptops?

6 ready flows

Freight quoteCollect full shipment data and estimate

Book shipment & pickupCollect documents, confirm declaration, take payment, schedule pickup

Personal cargo to Iran (per kg)Quick per-kg price and common-item rules for residents

Customs clearance requestReceive arrival documents and estimate clearance cost

Track shipmentStatus updates without a phone call

Can I ship this item?Quick answer on prohibited/restricted items

Sales stages

First message
Details collected
Quoted
Compliance & documents check
Booked / picked up
In transit
In customs
Delivered

Numbers worth watching in this trade (not measured by the app)

Quote response time
Quote-to-booking rate
Declared vs final weight variance
Average clearance time
On-time delivery vs estimate
Damage claim rate

Instagram ideas for this trade

'This week's per-kg rate' story + auto reply with weight/destination form
Warehouse packing/loading reel + 'Comment PRICE'
'10 things you can't ship' post to cut repeat questions
Highlights: 'What's volumetric weight?' and 'Clearance documents'

A reminder sent automatically

Hi 🙂 Shipping around Thursday? Reply and we'll check the flight/vessel rate and space and book it for you.