Approval with an e-signature
The customer approves the quote or contract by typing their full name and ticking consent, on the page or in the chat, and a consent record is kept. A paper approval can be recorded in the panel.
- Sign a quote or a contract
- Signing by typing the full name in the chat can be switched off
Quote requests with photos and sizes
The customer's answers, photos, files and measurements from the chat arrive together as one quote request in the team's inbox, ready to price or to book a site visit.
- A ticket opens for the team when a request arrives
- Close or reopen a request
- Your trade's journeys that collect a price request, estimate, measurements or a brief become a request even without a quote step
- Team notes on each request
Line-by-line quote builder
Add lines from your catalogue or free lines, with units, quantities, a discount per line and on the whole quote (percent or amount), sections, and VAT-exempt lines.
- Line total = quantity × unit price − line discount
- Quote discount: percent or fixed amount
- Duplicate a quote
- Quote and request numbers with your own prefixes (default R, Q, P, CO)
Quote versions with changes shown
Every sent version is frozen; editing starts the next version, and the customer sees what changed since the previous one.
Validity and expiry reminder
Each quote has a validity date; the customer gets one reminder the day before it ends, then the quote expires on its own.
- Default validity 14 days (1–365)
- The reminder can be switched off
Quote page and printable copy
The customer opens the quote on the phone: lines, discount, VAT, total, payment plan, validity and terms. The same page prints on A4 or saves as PDF from the browser.
- Persian, Arabic and English, right-to-left or left-to-right
- Dates in your business calendar
Decline or ask for a change
The customer can decline with a reason or ask for a change; their next message is recorded as the change and the quote goes back to the team.
Deposit and milestone payments
After approval the project gets a payment plan: deposit and balance, full payment, or three steps. The deposit is asked for right away, with a reminder if unpaid.
- Default deposit 50%
- Payment reminder after 24 hours (0–168)
- Mark a step paid or waived, or undo it, in the panel
- Payment through the app's standard payment request or the Payments+ module
A payment plan for each quote
Set up to 12 payment steps per quote, each with its own title, percentage and due date. The last step takes what is left, so the plan always adds up to 100%.
- Step kinds: deposit, milestone, balance
- First delivery date 5 days after the start by default (0–365)
- The deposit is asked for right after approval, or later by a journey step
Progress updates with photos
Each progress update with text, a percentage and photos goes to the customer and stays on their project page; outside the 24-hour window it goes with their next message.
- Project page: progress, steps and payments, updates, change orders, review
Previews and revision rounds
Send a preview for approval; the customer approves or asks for changes. Each project has a set number of revision rounds and their use is counted.
- Default 2 revision rounds per project
- When the included rounds are used up, the next change request is flagged to the team as an extra (paid) round
- Add or take back a round by hand in the panel
Change orders
Record extra work with its lines, price and effect on the deadline; the customer approves or declines it in the chat or on the project page.
Handover, balance and review
At the end a handover note with files is sent, the balance is requested and the customer rates 1 to 5 stars; you can also send your own review page link.
Project status and work steps
Each project has a clear status: waiting for deposit, active, on hold, handover, completed or cancelled. Each step is marked to do, in progress or done, and progress updates from it.
- Start and due dates, notes
- A project can also be opened from the panel without a quote
- Cancel a project from the panel
VAT on quotes
Your country's VAT rate is applied automatically once your tax number is set, or you set the rate yourself; prices can be entered with or without VAT.
- Country rate comes from the Payments+ module when it is on
- Prices without VAT or including VAT
Advanced payments
Line and terms templates
Write your usual lines and terms once in Persian, Arabic and English and reuse them in every quote.
Know when the quote was opened
When the customer opens the quote page, it is marked as seen in the list and noted in the customer's history.
A fresh quote after expiry
If the customer asks for a change or a new price on an expired quote, the request reaches the team as a ticket and the team sends the next version.
Site visits and measurements
Schedule a site visit from the quote request; when the booking module is on, the visit is linked to a booking.
- Visit status: planned, done or cancelled, with notes on what was found
Appointments
«My quote» in the chat
The customer types «my quote» or «project status», or uses the menu, to see their quote and project, pay, approve previews or leave a rating.
Ready steps for automated journeys
The journey builder has ready quote and project steps: send the quote (waiting for the team), send the contract and wait for the signature, create the project, request a milestone payment, send progress, hand over.
- Steps: send quote, send contract, create project, create quote request, wait for the decision, request a milestone payment, send progress, handover, use a revision round
- Branch on: quote status (draft, sent, accepted, declined, expired), revision rounds left
- Follow-up reminders stop once the quote is answered
- More branches: has a project, project status, progress, balance due, quote total
Quote figures and customer file
The dashboard shows new requests, drafts, quotes awaiting an answer, the 30-day win rate, the value of open quotes and payments due; all of it also appears in the customer file and the panel search.
- Figures: new requests, drafts, awaiting an answer, change requests, active projects, 30-day win rate, value of open quotes, payments due
- Customer file tab «Quotes & projects»
- Search by reference, name, phone or title
- «Delete my data» removes the person's requests, quotes, projects, visits and change orders
- Team tickets: new request, quote accepted or declined, change asked, preview approved or changes asked, change order decided, low rating
- The customer moves to the matching stage of your sales pipeline on their own
- Test conversations are hidden from the lists unless you ask for them