Booking
Customers are offered only times that are really free, taking each service's length, the staff who can do it and the gaps between bookings into account.
Recorded from the real app, with a sample business's data.
The customer taps «Book», picks a service and chooses one of the open times shown as buttons; the booking is saved without your team. Works on Instagram, WhatsApp and Telegram.
Every booking has a private link: the details, add to the phone calendar, change the time and cancel, all within your policy and without a login.
The customer can type «10:30», «tomorrow» or «Saturday evening»; the open times closest to the wish are offered first.
«Another day» shows the days that still have open times and sends a link to a page with a month calendar where the customer picks the day and time.
The customer sees their upcoming bookings in the chat and moves or cancels one with a button.
Every time is checked again before it is saved; if two people tap the same time at once only one gets it and the other is offered another time.
Staff see each day's open times in the panel and book for a customer; after a confirmation they can also book outside working hours.
Each staff member's or room's bookings show in a day and week view; dragging a booking moves it and the customer is told.
Every booking with filters for status, staff and date and search by reference, name or phone; confirm, cancel, no-show, late and notes from the same place.
Each customer's record has a tab for reservations, classes, events and tickets, membership and training program, and the panel's search finds all of them by reference, name or phone.
Stays, tables and rentalsCourses and classesEvents and ticketsMemberships and subscriptions
The booking page offers a standard calendar file that opens in phone and computer calendars, with an alert two hours before.
When a customer asks for several services together, the durations add up and the visit goes to staff who do all of them.
Each customer's record has a bookings tab with past and coming bookings and their waitlist place; the panel's search also finds bookings.
Today's bookings, those waiting for confirmation or a deposit, upcoming ones, the no-show rate of the last 30 days and how full today's working hours are.
In the flow builder you can book, move or cancel and branch on whether a person has a booking or a time is free; your trade's ready flows really book.
«Delete my data» removes that person's bookings, reservations, enrollments, events and subscriptions.
Stays, tables and rentalsCourses and classesEvents and ticketsMemberships and subscriptions
Each service has a duration, price, deposit, start interval, minimum notice, booking window and the staff who do it.
Time before and after each service is blocked without the customer seeing it, so bookings never run into each other.
Each staff member or room has its own calendar with weekly hours, breaks and a colour, or follows the business hours.
For a home visit, travel time before and after is blocked in the staff member's calendar.
With a capacity above one, several people book the same time and it stays open until the seats are full.
Set a closed day or special hours for the whole business or one staff member; special hours even open a public holiday.
No times are offered on your country's public holidays; switch any of them off or add your own closed days.
Lunar holidays are computed with the Umm al-Qura calendar and marked approximate; each year you confirm or move the date to match your country's moon sighting.
All times follow your business time zone, including daylight-saving changes; Persian readers see Solar Hijri dates, Arabic readers Hijri (when your business uses it) or Gregorian, with their own digits.
Other names customers use are added to a service so a form answer or a message lands on that service automatically.
When any staff member can do the service, the booking goes to the least busy one that day; showing the staff name to customers is your choice.
A service of a day or more is booked by whole days and only takes consecutive working days.
One click creates the services from your trade pack's options; the slot length and no-show rules are read from the pack and stay editable.
Set how soon at the earliest and how many days ahead customers can book, per service or for all.
When a service has a deposit, the time is held until payment and the payment request goes out in the chat; once the payment is confirmed the booking is confirmed.
The chosen time is held for the customer for a while; if the payment or confirmation does not come, the time is freed and the customer is told.
Cancelling is free until a number of hours before; after that the deposit is forfeited, a fixed fee or a % of the price applies, or nothing.
The customer can move their own booking until a number of hours before and a set number of times; the deposit and price move to the new time.
Minutes late are recorded; past the grace time your rule keeps the booking, shortens the service or cancels it as a no-show.
A missed booking is marked as a no-show; the deposit is forfeited, a fee is recorded or nothing, and the customer's record gets a «No-show» tag.
Up to three reminders go out in the chat before the booking, with «I'll be there», «Reschedule» and «Cancel» buttons.
When nothing suits, the customer joins the waitlist; when a booking is cancelled or moved, the freed time is offered to the first person waiting with a «Book this time» button.
Your trade pack's follow-up messages are tied to bookings: before the start, after the end and some time after the last visit; they drop out if the booking is cancelled or the customer already booked again.
Bookings without a deposit can be confirmed automatically or wait for the team; a task is created for the team to confirm.
Instagram and WhatsApp only allow messages within 24 hours of the customer's last message; outside it WhatsApp uses your approved template with service, date and time, and elsewhere the reminder is skipped and noted.
Every booking, confirmation, move, cancellation and reminder is logged on the customer's record and their stage is updated; tasks are created for confirmations, refunds and late cancellations.
When no time is free or the policy does not allow a change, the customer gets a button to reach your team; after a cancellation or an expired hold a «Book again» button is sent.
Anything reserved or rented by date: by the night, day or hour, a restaurant seating or a seat on a departure; with inventory, rates, deposits and security deposits.
«Reserve» shows the types as buttons, then asks for party size, day, time or departure; the customer can type «4 people» or «tomorrow 20:30». «My reservations» lists coming ones with their page and voucher.
On a page sent in the chat the customer sees type cards with photos, capacity and from-price, picks dates in the local calendar, adds extras and guest details and sees the price breakdown.
Status, dates, unit, party, price, paid and balance, the security deposit, the voucher and check-in needs; pay what is due, add guest names, cancel and a calendar file.
Each type has min and max capacity, attributes, photos and a three-language description; units have a name, capacity and area (such as terrace or family section), or stock is just counted.
Prices per night, day, hour, person, person-night or whole stay; weekend and holiday price, extra-person charge over the base occupancy, valid dates and priority.
Give date ranges their own price, once or every year, as a fixed amount or a % up or down.
Breakfast, a child seat, catering or any add-on priced once, per night, day, hour, person or person-night, with a maximum quantity.
Minimum and maximum stay, check-in and check-out times, cleaning time between reservations, minimum notice, booking window, and closed dates or a minimum stay for a period.
All rules are checked together and the reservation is saved in one step, so a unit is never booked twice; when full, the nearest free dates are suggested.
Units across days: stays, rentals, seatings, holds, check-ins and closed dates; departures with seats left.
The reservation is held until a % or fixed deposit is paid and freed if it is not; the balance or the whole amount is asked for later through a payment request in the chat.
The security deposit is collected through a payment request or recorded by hand at pick-up; at return it is released fully or partly, deducted with a reason, or forfeited.
Check-in or pick-up and check-out or return are recorded; when the type asks for it, an ID document and a signed waiver are needed first, and damage at return is deducted from the security deposit.
Document collectionConsent and waivers
Each reservation has a code and QR on its page, ready to print; the team checks it in the panel by typing the code or pasting the QR link.
Seatings with a set length, areas of the room, table combos for bigger parties and a day view of free, seated and soon-free tables.
Each departure has a date, time, seats, a price per person and a minimum to run; a weekly pattern creates many at once and the passenger list prints.
When a date or time frees up it is held for the first person waiting, who is asked in the chat whether they want it.
After the stay a review request with your link goes out, and some days later a book-again offer; only to people who allow marketing messages.
Cancelling is free until a number of hours before the start, then a % fee applies; on a no-show the deposit is forfeited or kept.
The team creates reservations in the panel, changes dates, unit, party and price, and sends a personal booking link in the chat.
A table for a group above the size you set waits for the team's approval and creates a task.
Up to four reminders go out before the start; if the chat window is closed they go with the customer's next message.
VAT follows your country and registration automatically or your own choice, the rate can be set and prices can include or exclude it; the security deposit is never taxed.
One click creates your trade's suggested types with a few units, and your trade pack's booking journeys (room, car, table, boat and so on) use this section.
Today's arrivals and departures, guests in house, holds, the next 7 days, bookings and revenue of the last 30 days, security deposits held, the waitlist and tonight's occupancy.
In the flow builder create, check, confirm or cancel a reservation, handle check-in, check-out and the security deposit, and branch on its status.
Your trade pack's follow-up messages are tied to a reservation's start and end and to the last completed stay; they move when the reservation moves and drop out on cancellation or no-show.
Programs, levels and classes with a weekly timetable, capacity and teacher; in person, online or hybrid; from enrolling in the chat to fees and attendance.
Each program has ordered levels, an age range, a default fee and materials; each class can have its own fee and materials.
Each class's weekly timetable becomes sessions in the business calendar, skipping public holidays; open-ended classes always have at least eight weeks of sessions ahead.
Student and guardian records are made from the customer's answers; the class is matched from them, or a page lists classes with seats, timetable and fee; a full class means the waitlist.
The seat is held until the fee is paid; next month's fee is created a week ahead and reminded a few days before it is due; payments at the desk are recorded too.
Everyone has a place in line; a freed seat is offered to the first person for a while and passes to the next if they do not answer.
Upcoming sessions with a trial seat are offered, or a private slot from the calendar when there is none.
A test page with questions, points and score bands gives the level and the recommended class; or a placement interview is booked in the calendar and the team records the result.
The teacher marks present, absent, late or excused for each session on a private phone link and adds notes; the panel works too.
The guardian is told about an absence, and a late arrival if you want, within the chat-window rules.
One link for every class of the family: timetable, next sessions, attendance, fees due, materials, the online class link, progress notes, certificates and make-up booking.
A missed session can be made up with a seat in another session, with a limit per enrollment.
Cancelling or moving a session, or adding an extra or make-up one, is announced to everyone in the class; if the chat window is closed it goes with their next message.
Progress notes with a score show on the portal, and a completion certificate has its own printable page and link.
A parent types «how is my child doing?» and gets a summary: attendance over the last four weeks, the next session, the teacher's latest note, fees due and sessions left in the pack, with the portal link.
With appointments on, each session blocks the teacher's calendar so nothing else is booked at that hour.
Appointments
In a session pack each attendance uses a session (absences if you choose) and a message with the portal link goes out when one is left.
For a student under the age of majority, the guardian's consent is requested through the Consent module.
Consent and waivers
A public page with the open classes, their timetable and fees, without any personal data, ready to share.
The team moves a student to another class or changes the enrollment status, and the new schedule is sent.
The customer gets their class schedule and portal link from the chat menu.
Active students, enrollments awaiting payment, the waitlist, open classes and seats left, 30-day attendance rate, fees due, today's sessions and sessions without attendance.
In the flow builder add enrollment, a trial lesson, a placement test, sending the schedule, marking attendance and a parent update, and branch on class space or fees due.
The team enrolls a student from the panel, even over the class capacity when needed, and sends the timetable, a placement test or a payment request.
A task is created for the team when no class fits the age or program, someone is on a waitlist, a payment hold runs out, or a payment arrives for a class that is already full.
Your trade pack's follow-up messages are tied to the first class of a term, a trial lesson, the last day of the term and the last session attended, and they update when a session moves or is cancelled.
Each event has a door link: ticket or guest-pass QR codes are scanned with the phone camera or the code is typed; counters and recent scans show, and repeat or invalid entries are flagged.
Set how many events you take per date and which days are closed; a date is held until the deposit, and when it is full the nearest free dates are suggested.
Date, times, venue, guest count, package and options, budget, vendors and notes, with a status of inquiry, on hold, booked, completed or cancelled.
Each package has a base price, a price per guest, minimum and maximum guests and priced options, and the event price is worked out from it.
A % or fixed deposit to secure the date and then the balance, both through a payment request in the chat.
The customer sees date, venue, status, a countdown, price, paid and balance, the day's run sheet and the RSVP summary, and pays the balance.
The day's timeline with time, item, who, note and a done mark; the customer can view it but not change it.
Add guests one by one or import a CSV file, and export the list as a CSV that opens in Excel; group, plus-one, table and entry code per guest.
Each guest answers coming, not coming or maybe, with a plus-one name, meal and dietary notes, and once coming gets an entry pass with a QR code and a calendar file.
For a public event set sessions, zones with capacity and ticket types with price and sales window; on the shop page the customer picks quantity and holder name, the order is held until paid and QR tickets are issued.
Each ticket has a page with its QR and code; the holder can transfer it to another name (the old one becomes void) or cancel it until some hours before, minus a % fee.
Some days before the event the customer gets a message with date, time and venue, any balance due and the RSVP count.
A month view with each day's events, capacity and closed or full days; any day can be closed or given another capacity.
Copy each guest's invitation link, or open a WhatsApp chat with that guest and a ready invitation text to send from your own WhatsApp; guests who are already contacts get it in the chat.
When a ticket type is linked to a shop product, paying for that product's order issues the tickets automatically.
Shop and catalogue
The team sells tickets in the panel, resends a ticket to its holder, transfers or cancels it.
Some hours after the event a review request with your link goes out, only to people who allow marketing messages.
A quote or a consent form is created from the event in one click, when those modules are on.
Quotes and projectsConsent and waivers
The customer sees their events, tickets and invitations in the chat and gets the ticket shop link.
Events in the next 30 days, held dates, this week's events, tickets of the last 30 days, today's check-ins, guests without an answer and events booked in 30 days.
In the flow builder check a date, hold it until the deposit, sell tickets and send guest invitations.
A task is created for the team when a date hold runs out unpaid, a deposit arrives for a date that is no longer free, or a cancelled ticket needs a refund.
Plans by day, week, month or year, or a pack valid for N days, with a price and credits per period (sessions, classes, visits, deliveries, coupons, hours, meals) or unlimited.
Every confirmed booking of a covered service, field visit and delivery uses a credit, and a cancellation in time gives it back; every movement is in the credits ledger.
Some days before the end a renewal reminder with a payment link goes out; after the end a few grace days are given, then the subscription expires.
Upgrades apply now for the price difference of the rest of the period; cheaper plans start from the next period.
A subscription can be frozen for some days within the plan's limits and resumed; the next delivery or visit can be skipped too.
For meal plans or water and gas, delivery days and quantity are set and each day's deliveries are listed with their status; with the shop on, orders are created automatically.
A card with credits left, end date, next delivery or visit and containers held, with renew, freeze, skip and cancel buttons.
On their private page the customer sees the plan and renews, freezes, resumes, skips a delivery or cancels at the end of the period on their own.
Ready plans for your trade are created so you only set the prices; no price is guessed.
Unused credits are dropped, carried over up to a limit you set, or carried over in full.
When credits run out, use is just recorded, recorded and flagged to the team, or allowed to go negative.
A plan can include trial days with trial credits; at the end it expires unless renewed.
Other people are added to one subscription up to the plan's number of seats.
The customer or the team stops the renewal; the subscription runs to the end of the period or ends right away.
Containers handed over and taken back and the deposit money are recorded; the deposit is refunded when they come back and the team gets a task to collect them.
When credits reach the number you set, the customer gets a message.
Active members, renewals in the next 7 days, subscriptions in grace, today's deliveries, frozen ones and those low on credits.
In the flow builder start, renew or freeze a subscription, deduct a session, skip a delivery and branch on credits left or status.
A task is created for the team when a customer stops the renewal, a plan has no price yet, use is recorded without credits, containers need collecting or a container deposit needs refunding.
Each exercise with muscles, equipment, level, how-to, cues, common mistakes and a video from the media library or a YouTube or Aparat link.
Reusable templates and a copy for each client: days with sets, reps, rest, intensity and notes, warm-up, cardio, calories and macros; today's workout is the day after the last logged one.
The client gets today's workout, the PDF and exercise videos in the chat, and typing «squat video» shows that exercise's how-to.
On a set day the client sends weight, waist, energy, sleep, adherence, stress, a note and progress photos; the coach replies from a review queue and the feedback arrives in the chat or with the client's next message.
Charts of weight and body measurements over time and before-after photo comparison.
One private link with today's workout and videos, set logging, all programs and PDFs, charts and the weekly check-in form.
Six button questions on goal, level, place, sessions, nutrition and injuries, then a recommendation from your price list.
For fitness businesses the AI assistant saves the client's goal, injury, gender, age, height and weight, and opens the program advisor, the calorie calculator, the measurement guide, today's workout, the weekly check-in or an exercise how-to instead of a generic answer.
The full program becomes a printable page and a PDF with correct right-to-left text, sent in the chat or on the portal.
In the chat it works out base calories, daily calories by activity level and BMI, and states the limits of the estimate.
A step-by-step guide to measuring each body part in the chat; your own guide or the built-in one.
An intake form with goal, history, measurements and photos from four angles; its measurements go straight into the client's charts.
Weight, height, age and gender a client writes in a message are saved to their profile.
Coaching tools turn on automatically for gyms, online trainers, nutritionists, yoga and martial arts, and stay off for other trades; you can switch them yourself.
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