Shop and delivery
Customers pick products with their options and stock on Instagram, WhatsApp, Telegram or a small web shop, pay and follow their order. You run orders, delivery and returns from one panel, and if you ship goods for others you also get rate cards, labels and drivers.
Recorded from the real app, with a sample business's data.
Give each product up to four options with your own names (size, colour, karat, ring size…). Every combination gets its own code, price, stock and photos.
Write each product's name and description in Persian, Arabic and English; the customer sees it in the language of their chat.
Group products into categories; with two or more, the chat shop and the web shop show the categories first.
Pick from the media library or upload on the spot. The first photo is the product card's photo, and each option can have its own.
Set each product's kind. An all-digital order needs no shipping, and the digital delivery note is sent to the customer on delivery.
Ask what goes on the cake, the engraving or the card. Each question can be required and can add an amount to the price.
Set an old price on any product; the web shop shows it struck through next to the current price.
Store the product code, an internal code and the names customers use, so the product is found when they type it their way.
Set each product's minimum and maximum order quantity and its selling unit (a kilo, a box).
One button adds your trade's suggested options and its sample products, without prices, so you only fill in prices and stock.
The services and packages already in your price list become products with one button; the original list stays as it is.
A product that has orders is archived instead of deleted, so past orders stay intact; you can also switch a product or option off.
The customer joins the waitlist for a sold-out product or option. When stock comes back they are told in the chat with an «order now» button; anyone who opted out gets nothing.
Keep stock per product or per option; a product without a stock count is treated as unlimited. Every stock change is logged with its reason.
Stock comes off when an order is placed and goes back if it is cancelled, so nothing is sold twice. You can switch this off.
In the chat only options with stock left are offered, and a sold-out option offers the back-in-stock list.
Products with three or fewer left, or none, are flagged in the product list and counted in the dashboard's «needs attention» card.
Edit the price and stock of every product and option in one table, or raise or lower all shown prices by a percentage.
Choose the weekdays, ordering hours and date range of each product; outside them the earliest possible day is offered.
For a daily menu or a home kitchen, set today's last ordering time and the most you sell per day; after that the order goes to the next day.
For products made after ordering, set the lead days; the earliest date and the estimated arrival are worked out from it.
The customer picks a delivery zone or pickup, gives the address, chooses online payment or cash on delivery and confirms a summary with shipping, VAT and total. After that the payment request goes out on its own.
The customer types «shop» or taps the menu and sees product cards with photo, price and stock note on Instagram, WhatsApp or Telegram, then picks one with a tap.
The values of each option come one after another as buttons; the customer can also type the answer, such as «red», «L» or «2».
The customer adds several products, views the cart and removes lines; typing «cart» or «checkout» works too.
The customer types «order status» or «my order» and sees the order card with status, tracking code and arrival time, and can cancel an unpaid order, pay or ask for a return.
When the customer writes «that small brown bag», the product is found in the catalogue by words first, then by the AI on this computer, and its card is sent; nothing outside the catalogue is ever offered.
For the product the customer chose, two or three other in-stock products of the same category are offered as cards.
Smart replies use each product's name, price, options, stock, return rule and warranty, and are refreshed seconds after every edit.
If a journey already asked the product, colour, size, quantity, address, delivery, gift or cash on delivery, the order is built straight from those answers; if something is missing, the product cards are shown.
The journey builder has ready steps to create an order, show the shop, join the waitlist, cancel, return and suggest products, and you can branch on stock and order status.
A «Shop» button is added to the chat menu by itself, and «My orders» shows only to customers who have orders. If your trade pack's menu already sells, no duplicate button is added.
Before the order is placed, journey messages can show the items, subtotal, delivery fee, VAT and total from the cart or the customer's answers, so the customer can confirm.
You get a mobile shop page in three languages with search, categories, prices and old prices to link anywhere; from the chat's link the customer gets their own cart and checkout.
The product page shows the photo gallery, option choice, personalisation questions, stock, return rule, warranty and lead time.
The customer picks a delivery zone or pickup point, fills the address with their country's fields, adds a gift and a note and sees the total live. After ordering, the order message and payment request arrive in the same chat.
Each order has a private page with steps, history, items, amounts, tracking code and arrival time; the customer can cancel an unpaid order or ask for a return there.
On the return request page the customer uploads photos or video of the item (such as an unboxing video), and the team sees them with the request.
See orders in columns (awaiting pricing, awaiting payment, to prepare, on hold, shipped, delivered) or search the list by status, payment and date. Late orders are flagged.
Every status change is logged with time and who did it, and the customer gets a message in their language for the statuses you choose.
On the order page, change quantities and prices of an unpaid order, change the shipping fee, record a payment by hand, mark a delay with a new date, resend the message and add staff notes.
Enter a phone or walk-in order from the orders page or the customer's page, with catalogue products or free lines, zone, pickup, cash on delivery and starting status; the customer is told if you want.
When the customer asks for something without a price, the order is saved as «awaiting pricing» with a ticket for the team; once priced, the payment request goes to the customer.
Orders use the same payment request as the rest of your sales, with the same methods and receipts; once a payment is confirmed the order moves to «paid» by itself.
Set a deposit percentage per product; the customer pays the deposit first, the order goes to preparing and the balance is collected later.
Turn cash on delivery on or off, or let it follow your trade's habit in your country; set a fee, a maximum order total and the zones that allow it.
Advanced payments
Your country's rate applies by itself or you set your own, prices are counted with or without VAT, and you can mark products as exempt.
An unpaid order is held for some hours, gets a reminder about six hours before it is cancelled, then is cancelled and its stock freed; if a receipt is under review the order stays.
Cancelling an order returns its stock and stops its follow-up messages; if money was paid, a refund ticket opens for the team.
The customer gives the recipient's name and phone, the card message, the sender's name and «surprise», and the team sees it all on the order.
The dashboard shows today's orders, orders to ship, 30-day sales and what needs attention (returns, low stock, to price), with a counter on the orders menu.
On each customer's page see their orders, total spent, open returns and waitlist, and enter a new order from there.
In the panel's search, find an order by number, name, phone or tracking code, and a product by name or code.
An order moves the customer to «awaiting payment» or «won», and the trade pack's after-shipping and after-delivery messages (such as a review request or a reorder reminder) hang on the order; cancelled or returned orders stop them.
With the business-to-business module on, each company's price and minimum quantity apply in this same shop, and a credit customer's order goes on account.
Wholesale and business accounts
When you erase a customer's data, their orders, carts, returns, waitlist entries, shipments, pickups, claims and held messages go with it.
Shipping and delivery
For each zone set the city or area words, the fee, free delivery above an amount, the minimum order, the arrival time and whether cash on delivery is allowed; the zone is found from the customer's address.
Define one or more pickup points with their address; the customer picks one in the chat or on the web page instead of delivery.
Enter the carrier and tracking code and move the order to shipped, out for delivery or delivered with one tap; the customer gets the code and a track button. Give each carrier a link pattern and the link is built for you.
Set the return window, «exchange only», whether an unboxing video is required and your policy text, with exceptions per product; customers can only ask within these rules.
Each request gets a reference number and a ticket. On the returns page view the evidence, approve or reject, record the item received with stock back, then refund or exchange; the customer is told each time.
If you deliver yourself, turn orders with an address into shipments with one button or automatically; the order's status follows the shipment and the customer hears only once, from the shop.
Shipping and delivery
Cash on delivery, the return window, «exchange only», the unboxing-video rule and in-store pickup start from your trade pack and country; your own changes always win.
The customer types «shipping price», gives origin, destination, weight and size, and gets options with price and arrival time from your rate cards; picking one books the shipment. With no rate, a ticket opens for the team.
For each carrier or service, price by weight per zone, by distance or at a flat price; zones are recognised by city names, countries, international or remote.
The chargeable weight is the larger of actual and volumetric weight, with the carrier's divisor and rounding up; the same formula is a computed field in your forms.
Same day, express, standard and economy each have a price factor, an arrival time in hours or working days and a cut-off; your country's weekend is skipped.
Fuel, remote area, fragile handling, cash-on-delivery fee, insurance and a minimum charge appear as separate lines, with VAT added as you set it.
Before using a rate card, try a route and weight and see the price line by line, the zone, the arrival time and why no rate was found.
Recalculate a shipment's price from your rate cards at the service level you choose, or type the amount by hand; a shipment waiting for a price is confirmed with one button.
Print a 100 × 150 mm label per piece with a barcode, a QR code to the tracking page, sender and receiver, weight, cash to collect and «fragile»; plus an A4 waybill with price lines, VAT and signature boxes, no extra software.
Each shipment has a tracking number with a check digit, sender, receiver, origin, destination, pieces, weight, declared value and cash to collect; it is created in the panel, by a chat booking, from journeys that asked a route, or from a shop order.
Shipments sit in columns: booked, picked up, in transit, out for delivery, needs attention and delivered; there is also a list with filters and search.
Each shipment's route is split into pickup, hub, long-distance haul and final delivery; give each leg a carrier or a driver, and legs move forward with the shipment's status.
See pickup requests with time window and address day by day and assign a driver; with the booking module, the pickup time follows a moved or cancelled booking.
Each driver gets a private link with no password: today's deliveries and pickups, navigation, call, status buttons, delivery proof with name and photo, and cash or fee collection.
The customer sees the steps, arrival time, history, carrier link, proof of delivery and amount due, pays the fee or reports a problem. The address is shown only to city level.
Anyone reaches the tracking page with the tracking number plus the last four digits of a phone on the shipment; typing the number in the chat returns the shipment card. You can switch this off.
A message with a track button goes out at booking, pickup, customs, out for delivery, delivery, failed attempt and more; if the 24-hour window is closed it is held and sent only if still true.
On delivery the receiver's name, and a photo if you want, are recorded; the customer sees them on the tracking page.
Cash collected on delivery is recorded with its method, and a wrong amount opens a ticket. For each sender the total collected minus fees and unpaid shipping is worked out, and the sender is told when it is paid out.
The sender or the receiver pays the fee; a payment request is sent from the panel or the tracking page, or the driver takes cash, and payment books the shipment.
An international shipment gets a customs checklist automatically, and you can send the customer a secure link to upload the papers.
A damage, loss or delay claim comes from the tracking page, a journey or the panel and opens a ticket for the team; the approved amount and the decision are sent to the customer.
A shipment two hours past its promised time is marked once on its history and a ticket opens for the team.
See open shipments, out for delivery, delivered today, needing attention, late, open claims, cash to settle and the 30-day on-time rate.
The journey builder has ready steps to create a shipment, quote, send the tracking update, book a pickup, wait until delivered, open a claim and request customs papers, and you branch on the shipment's status.
Register drivers with name, phone and vehicle, assign them to a shipment or a leg, and see each one's open jobs.
The customer writes «where is my parcel» or taps «My shipments» and gets cards of their shipments with status, route, arrival, latest update and a track button. With no shipment, the tracking number is asked.
On the shipment page set the next status with a place and a note and choose whether the customer is told, or add an event without changing the status, such as arrived at the hub or cleared customs. The history shows time and who did it.
See each customer's shipments and claims on their page, and find a shipment in the panel's search by tracking number, carrier code, name, receiver, phone or place; claims and drivers are searchable too.
Public tracking-page links of common carriers are ready, and you can add your own carriers with a link pattern.
With the field-service module, a pickup or final-delivery leg becomes a field job; its status comes back to the shipment and the customer sees the driver's live location.
Field service
One button turns journeys from the last seven days and shop orders into shipments and refreshes pickups and field jobs; the same runs regularly in the background.
Orders and shipments of test customers stay out of the numbers, and appear on the shipments board, pickups and claims only with «Show tests».
Shop and catalogue
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