Solutions · Food & beverage
DMAI Pro for Restaurant & café
Restaurants, cafés, café-restaurants and food courts that use Instagram as their main shop window: food and ambience reels, daily-menu stories, live-music schedules and off-peak deals. Most DMs ask about the menu and prices, table bookings for busy nights and occasions (birthdays, anniversaries, get-togethers), opening hours, parking and location, and sometimes takeaway. Guests want fast answers; if they don't hear back within minutes, they go elsewhere.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 7
- conversation flows
- 19
- common questions with draft answers
- 6
- automatic follow-ups
- 10
- intake form questions
- 12
- customer profile fields
- 7
- sales stages
- 11
- menu and conversation-starter buttons
- 22
- reply safety rules
- 19
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Shop and catalogue، Events and tickets، Advanced payments، Stays, tables and rentals، Appointments، Sensitive and emergency triage
- Country-specific notes for: the UAE, EU, Iran, Kuwait, Qatar, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
- This trade's experience book: veteran know-how with sources, used once you confirm it.
23 jobs this pack covers
RestaurantCafé & coffee shopFast foodTraditional teahouseShisha loungeJuice bar & ice creamFood truck & coffee cartCloud kitchen (delivery only)Breakfast houseAsh & soup houseBubble tea shopButcher-grill (pick meat, grilled on site)Cat caféPick-and-cook seafood & masgouf grillLiver & offal grill (jigaraki)Cafeteria & karak teaKebab house (kababi / ocakbaşı)Mandi & bukhari restaurantShawarma & döner shopStreet food cart (corn, beetroot, broad beans, chickpeas)Cat & animal caféCat & pet-friendly cafeBook café
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
Can you send the menu?
Do you have a table for 4 tonight at 9?
Is there a booking fee or deposit?
Is there a minimum spend per person?
Do you have vegetarian or gluten-free food?
Do you have parking?
7 ready flows
Book a tableA complete, confirmed booking in under two minutes, with no back-and-forth with the admin.
Menu & pricesSend the up-to-date menu and answer "Do you have X? How much?" accurately.
Birthday & occasion bookingTurn "Can we book for a birthday?" into a booking with a package and deposit.
Takeaway & delivery orderTake direct takeaway/delivery orders (no platform commission) with address and payment.
Address, hours & parkingInstant answers to the most common info questions.
Cancel or change a bookingFree up tables for others and reduce silent no-shows.
Complaints & feedbackHear dissatisfaction before it becomes a public comment or bad review.
Sales stages
- First message
- Viewed menu
- Booking in progress
- Booked
- Confirmed day before
- Attended
- Regular guest
Numbers worth watching in this trade (not measured by the app)
- Bookings from DMs per week
- Conversation-to-booking rate
- No-show rate
- Average first response time
- Share confirmed at day-before reminder
- Birthday/occasion bookings
- Guest return rate
Instagram ideas for this trade
- Comment "menu" under a food reel → auto-DM the menu + booking button
- Comment "book" under a music-night post → booking flow pre-set to that date
- "Tables free tonight" story with a question sticker; replies → quick booking
- Off-peak discount story (e.g. 3-6 pm) with a keyword for the code
- Ice breakers: "See the menu" / "Book a table" / "Address & hours" / "Birthday booking"
- "Booking" highlight explaining to DM the word "book"
