Unified inbox
Every conversation carries its channel's mark. Unread messages, chats waiting for your team and chats with the assistant each have their own filter.
Recorded from the real app, with a sample business's data.
Instagram, WhatsApp and Telegram chats in one list, each with its channel's colour and logo. The newest is on top and new messages appear without reloading.
Show only Instagram, only WhatsApp or only Telegram in one click. Each tab shows its conversation count and a dot when something is unread.
Narrow the list to unread, waiting for the team, assigned to me or handled by the bot, with a count on each filter.
Search by name, username, phone, case number or message text across all conversations, not just the ones on screen. The best match comes first.
Each chat shows its unread count and is marked read when you open it. Mark one read from the list, or all at once with one button.
A chat handed to the team shows how long the customer has been waiting instead of the message time, also in the chat header.
The inbox header shows how long a customer's message usually waits for its first answer, from the bot or the team.
A new conversation slides onto the top of the list and a short notice says who wrote on which channel, with an Open button.
Each row shows the last message with an icon for its type (voice, photo, file, story reply, comment), the time or day, and a bot or waiting badge.
Hovering a row shows two buttons: mark read and open the full customer case, without opening the chat. Older conversations load with an «Older conversations» button.
Above each chat: did the customer come from a post comment, a story reply, an ad, your link or a direct message, on which channel, and since when.
The latest messages with day separators (today, yesterday, a date) and a time on each; new messages are added as they arrive.
Under every sent message it says whether the assistant, an automatic reply or which teammate sent it; assistant replies link to why it answered that way.
Customer photos show as thumbnails, voice notes with a play button, videos and files with their icon. A file that was not downloaded or that the customer deleted is marked as such.
Enter sends, Shift+Enter starts a new line, and nothing goes out early while typing Persian or Arabic. An unfinished reply stays with its chat while the browser tab is open.
Type «/» to open your saved messages; pick one with the arrow keys, Enter puts it in the reply box, then edit and send.
Use the paperclip to find a photo, video, audio or file you already put in the library and send it to the customer.
Add or remove your business's tags on the customer right from the chat, without opening the case.
One button opens a customer summary beside the chat: channel, stage, assignee, first message, city and phone, tags and internal notes, with a link to the full case.
After sending, the panel says exactly what happened: sent, queued, sent with the team-reply tag, or why it did not go (for example the 24-hour window is closed). An unsent message is never shown as sent.
Move between chats, search, pull up saved replies and send the assistant's suggestion without the mouse.
Buttons, quick replies and cards sent to the customer appear the same way in the panel; link buttons are marked ↗.
When a customer just wrote and the assistant is still preparing the answer, the chat shows «The assistant is writing…» so you do not answer at the same time.
On a narrow screen the list and the chat show one at a time with a back button. With «reduce motion» on in your system, the animations are switched off.
«Take over from bot» makes the assistant step back in that chat while you answer; «Return to bot» lets it carry on. The chat header always shows who has it now.
One switch at the top decides whether the assistant's answers go out on their own or wait for your approval. In manual approval, instant flow and system messages still go at once; only AI answers wait.
If you answer a customer yourself inside Instagram itself, the app notices, logs your message in the chat, and the bot stays out while you talk.
An answer the assistant prepared and is waiting for approval appears at the bottom of the chat with three buttons: Send, Edit, No.
Every answer waiting for your decision in one place, next to the customer's last message. Edit and send, or reject; a reply that failed to send is here too with a Resend button.
If you do not review a draft within the time you set, it goes out by itself so the customer is not left waiting; unsure drafts never go out this way.
When the channel's reply window closes, a waiting draft expires. A newer draft replaces the older one, and if the team answers itself the assistant's draft is set aside.
If the team has a chat but nobody answered, it returns to the bot after a time you choose, and when the reply window is open the customer gets a short message with the main menu.
Instagram limits automated replies per hour; the app stays under that limit and, when comments pile up, sends replies in arrival order spread across the hour instead of all at once.
A customer's reply to your story and a mention of you in theirs arrive in the inbox with their own icon. Only a story automation you made, or the story default message, answers them; DM keywords and the AI do not.
Connect your Instagram professional account so DMs, button taps, ig.me links and comments reach the app. The customer's name, username and profile picture are read, and the picture is kept on this computer.
Connect your number through Meta's official WhatsApp Business Platform. The panel shows the number, verified name, quality rating (green, yellow, red) and approved template count, and registers the message-receiving address at Meta by itself.
Connect your Telegram bot; it can receive messages straight from this computer, even without a public internet address. The bot's description and command list are set in Persian, Arabic and English.
Each messenger's card shows three steps: keys work, message receiving confirmed, first real message received. If something is stuck, the reason is shown in red in plain words.
Someone opening your DMs for the first time sees ready conversation starters, plus a fixed menu (main menu, sections, a WhatsApp link), set for each of your business languages.
With «Log in with Instagram» you sign in on Instagram's own page and the account is connected; your password never reaches the app. The connection renews itself and its date is shown on the card.
You enter the Meta app ID and secret once in one box; the app registers the Instagram and WhatsApp message address at Meta itself and again whenever the public address changes. It then reads it back and says on the card if Meta did not take something.
Each messenger's card has a step-by-step guide: what to do, what you will see, a button that opens the right page, the values to copy and the common mistake of each step. Steps the app can check are ticked by itself.
Customers see ready commands behind Telegram's menu button; commands of enabled modules and your trade pack's journeys are added and kept up to date automatically.
Each connection is tested when saved and has «Test again» and «Test all» buttons; the time of the last test is on the card. You can switch a channel off without deleting its keys, and every connection is re-tested automatically each day.
Messages can carry buttons, quick replies or a swipeable carousel of cards with pictures. Because quick replies do not show on desktop, options are numbered too and the customer can type the number or the option.
On WhatsApp up to three options become reply buttons, up to ten a pop-up list, and more a numbered list the customer answers by number. Links become link buttons.
On Telegram each option is its own button under the message, any number of them. In multiple-choice questions the ticks change on the same message instead of a new message per tap.
Text, photos, videos, voice notes, files, stickers, location pins and contact cards are received from all three messengers and logged in the chat.
A customer may tap a button from yesterday; every button carries a version and is checked against that customer's current state before anything happens. On Telegram only taps on buttons that were really on the app's message count.
WhatsApp accepts free-form messages only within 24 hours of the customer's last message. When the window is closed the chat says so and no free-form message is sent; you can send an approved template.
Create message templates in the panel, submit them for Meta's review and follow their status. When the 24-hour window is closed, pick an approved template right in the chat, fill in the blanks and send.
After 24 hours, a message you type in the panel can still go out up to 7 days after the customer's last message, with Instagram's Human Agent tag. The bot and automatic messages never use it.
If a notice such as a booking confirmation, a shipped order or a payment request cannot go because the window is closed, it is held and sent in the customer's language as soon as they write again.
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The customer sees their message was seen and a typing signal while the answer is prepared, so they know someone is there.
If a customer sends several messages in a row, all are stored and one answer covers them together. One person sending a flood cannot make other customers wait.
If Meta blocks access or the login key stops working, the app stops every Instagram call at once so repeated requests do not prolong the restriction. The panel shows a red notice, checks once every 30 minutes and resumes by itself.
If the internet drops while sending, the reply is kept and retried several times. A message the messenger delivers twice is answered only once.
WhatsApp Business does not deliver to numbers in some countries; instead of a silent failure, the panel names the country so you can answer on another channel.
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