Solutions · Arts, crafts & handmade
DMAI Pro for Carpets & rugs
Showrooms selling handmade and machine-made carpets, kilims and gabbehs, rug washing and repair workshops, and weavers of custom rugs and tableaux. In DMs customers ask about size, price per m², knot density and material, weaving city, in-room photos, home trials, shipping to another city or country, and washing/repair costs. Expensive rugs usually sell after videos, a video call or bringing several pieces to the home.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 6
- conversation flows
- 20
- common questions with draft answers
- 4
- automatic follow-ups
- 14
- intake form questions
- 12
- customer profile fields
- 8
- sales stages
- 10
- menu and conversation-starter buttons
- 17
- reply safety rules
- 19
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Shop and catalogue، Field service، Shipping and delivery، Listings، Advanced payments، Quotes and projects، Appointments، Sensitive and emergency triage
- Country-specific notes for: the UAE, EU, Iran, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
8 jobs this pack covers
Handmade Persian carpetsKilim, gabbeh & jajimMachine-made carpetsCarpet repair & restorationCustom rugs & woven tableauxCarpet design & naqsheh drawingRug tufting studio & custom tufted rugsCarpet-weaving supplies, dyed wool, raw silk & weaving classes
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
What's the price per m²?
What is raj and what's this rug's count?
How many knots per square inch?
How can I tell it's handmade?
What's it made of? Is the silk real?
Where was it woven?
6 ready flows
Find the right rugUse three key questions (type, size, budget) to send in-stock options with video.
Home trial visitArrange bringing several rugs home or a showroom video call.
Order & deliveryReserve the rug, take payment and arrange rolled, insured delivery.
Washing & repairGet photos and size, estimate the price and book home pickup.
Custom rug & tableau commissionCollect design, size and knot density, explain weaving time and take the deposit.
Appraise, sell or trade in an old rugCollect old-rug details for appraisal or trade-in without a firm online price.
Sales stages
- Inquiry
- Options sent
- Home trial / video call
- Reserved
- Paid
- Delivered
- Washing / repair in progress
- Review & referral
Numbers worth watching in this trade (not measured by the app)
- Inquiry-to-sale rate
- Home-trial conversion
- Average invoice value
- Washing pickups per month
- Repeat washing customers
Instagram ideas for this trade
- Reel flipping through rugs with sizes in caption + comment 'price' → auto-DM
- Before/after washing or repair video with keyword 'wash' → photo and size form
- 'Rug of the week' story with question sticker → book a home trial
- Highlights 'Size guide' and 'What is raj' for repeat questions
A reminder sent automatically
Hi 🌿 Which rug caught your eye? I can send a daylight video too.
