Solutions · Arts, crafts & handmade
DMAI Pro for Persian & Gulf heritage crafts
Shops, workshops and master artisans selling Persian crafts (minakari, khatam, ghalamzani, turquoise inlay, termeh, ghalamkar, moarraq) and Gulf crafts (sadu, khous, talli) on Instagram and WhatsApp. Customers usually ask about price, authenticity, dimensions, lead time for custom pieces, gift wrapping and safe shipping of fragile items at home or abroad. Corporate gifts with logos, souvenir sets and wholesale are a major share of sales.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 6
- conversation flows
- 20
- common questions with draft answers
- 5
- automatic follow-ups
- 13
- intake form questions
- 11
- customer profile fields
- 8
- sales stages
- 10
- menu and conversation-starter buttons
- 20
- reply safety rules
- 18
- ready messages
- 8
- sample products or services
- Specialised modules switched on: Wholesale and business accounts، Shop and catalogue، Shipping and delivery، Advanced payments، Quotes and projects، Sensitive and emergency triage
- Country-specific notes for: the UAE, Iran, Kuwait, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
21 jobs this pack covers
Handicrafts & souvenir shopMinakari (enamel art)Khatam (marquetry inlay)Metal engraving & copperwareTurquoise inlayTermeh, ghalamkar & folk embroideryWood marquetry (moarraq)Gulf heritage crafts (sadu, palm weaving, talli)Dhow & traditional ship modelsGiveh & klash traditional footwearHandloom textile weaving (shaal, daraee/ikat)Handmade knives & cutlery (Zanjan & custom bladesmiths)Omani khanjar & jambiya makerPersian lacquer & papier-mâché (qalamdan)Mandoos & traditional brass-studded chestsNamad (traditional felt-making)Mother-of-pearl inlay (sedef/sadaf)Sand-in-bottle art souvenirsSilver filigree (malileh) & traditional silverwork incl. Iraqi nielloWicker, rattan & basketryCopper cookware re-tinning
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
How much is this plate/box?
Is it really handmade or printed?
Do you give a certificate of authenticity?
What are the exact dimensions?
How long does a custom piece take?
Can you engrave a name or logo?
6 ready flows
Browse pieces & pricesShow pieces that fit the customer's taste, purpose and budget, then lead to an order.
Place order & shipRecord the piece, packaging, destination and payment; explain safe shipping.
Corporate gift quoteCollect details for bulk/corporate orders with logo and send a quote.
Custom-made pieceRecord custom specs (name, verse, size, colour), state lead time and take a deposit.
Order tracking & transit damageReport order status and handle breakage quickly.
Authenticity & careAnswer authenticity, material and care questions confidently without exaggeration.
Sales stages
- New inquiry
- Catalogue sent
- Piece reserved
- Quote sent
- Paid
- In production
- Shipped
- Delivered & reviewed
Numbers worth watching in this trade (not measured by the app)
- DM-to-order conversion
- Average order value
- Corporate orders per season
- Transit damage rate
- First response time
- Repeat purchase rate
Instagram ideas for this trade
- Making-of reel (enamel painting, engraving) + comment 'price' → auto-DM with price and size
- 'One of a kind' story with question sticker → 24-hour hold
- Highlights for 'International shipping' and 'Packing' to cut repeat questions
- Corporate gift campaign before Nowruz/National Day with keyword 'corporate' → quote form
A reminder sent automatically
Hi 🌸 Did you see the pieces I sent? Happy to share more sizes or photos.
