Solutions · Health & medical
DMAI Pro for Lab & diagnostics
People usually send a prescription photo by DM or WhatsApp and ask "How much are these tests and do I need to fast?". The assistant forwards the prescription to reception, gives the price (self-pay or insurance), sends the lab's approved preparation instructions, books a walk-in or home collection slot, and for imaging asks safety questions (pregnancy, pacemaker, metal, contrast allergy) and routes any "yes" to a technologist with no automated answer. Results go out only via a secure link, and no interpretation is ever given in DM; that's for the treating doctor.
What this trade does most with DMAI Pro: Booking
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 6
- conversation flows
- 18
- common questions with draft answers
- 4
- automatic follow-ups
- 12
- intake form questions
- 14
- customer profile fields
- 7
- sales stages
- 9
- menu and conversation-starter buttons
- 16
- reply safety rules
- 18
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Document collection، Field service، Quotes and projects، Appointments، Sensitive and emergency triage
- Country-specific notes for: the UAE, Iraq, Iran, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
7 jobs this pack covers
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
6 ready flows
Sales stages
- First message
- Prescription received
- Quoted
- Booked
- Sampled/scanned
- Result sent
- Repeat patient
Numbers worth watching in this trade (not measured by the app)
- Time from prescription to quote
- Inquiry-to-booking rate
- Home collection share
- Result turnaround time
- Repeat visit rate
Instagram ideas for this trade
- Story "Send your prescription, get a price in 10 minutes" with a DM button
- Educational post "What does fasting test mean?" — comment "FAST" for the guide
- Occasion check-up campaigns (Mother's/Father's Day) with comment "CHECKUP"
- Highlights with prep for each imaging type
