Solutions · Arts, crafts & handmade
DMAI Pro for Handmade crafts
Artists and small workshops selling pottery, resin art, knitwear, macrame, handmade jewellery, candles, leather goods, paintings, kilims and personalized gifts. A large share of orders are custom (names, colours, special sizes) and pre-orders with a making time of several days. Customers want to know whether a piece is one-of-a-kind or repeatable, how long it takes to make, and how gift packaging works. Safe packing of fragile items matters.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 7
- conversation flows
- 17
- common questions with draft answers
- 4
- automatic follow-ups
- 15
- intake form questions
- 14
- customer profile fields
- 8
- sales stages
- 10
- menu and conversation-starter buttons
- 17
- reply safety rules
- 18
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Wholesale and business accounts، Shop and catalogue، Field service، Shipping and delivery، Advanced payments، Quotes and projects
- Country-specific notes for: the UAE, Iran, Kuwait, Saudi Arabia, Türkiye
28 jobs this pack covers
Press-on & custom handmade nails sellerHandmade giftsResin artHandmade candlesHandmade soapMacramé, knitting & crochetEmbroidery & needleworkHandmade leather craftWoodwork craftsPersonalised & engraved giftsWedding & party favoursPolymer clay miniaturesBeaded & handmade jewelleryWedding mirror & candelabra sets (aineh-shamdan)Batik, tie-dye & fabric paintingBridal bouquet & flower preservationCrochet & chenille flower bouquetsCustom hand-painted sneakers & apparelStickers, planners & custom stationeryDIY craft kits (paint-by-numbers, diamond painting, subscription boxes)Nowruz haft-sin crafts & decorated eggsHandmade journals, albums & scrapbooksJesmonite, concrete & plaster décorHandmade nursery décor & baby keepsakesPaper art (quilling, paper flowers, origami, pop-up cards)Patchwork & quilting (chehel-tekke)Handmade baby bedding & sismuni setsName labels & personalized school items
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
Price? Is it in stock or made to order?
How many days to make it?
Can you add a name on it?
Will it look exactly like the photo?
Do you make it in other colours?
Is the ceramic food-safe and dishwasher-safe?
7 ready flows
Custom orderCollect full details of the custom piece, confirm the design and take a deposit.
Buy a ready-made pieceTurn a ‘price?’ comment or product screenshot into a complete order with the right variant and address.
Bank transfer / card-to-card payment and receipt checkCollect payment the common Instagram way, match the receipt to the order, and prevent fake receipts or ones without an order code.
Preview approval before shippingAvoid dissatisfaction by getting approval on a photo of the finished piece.
Order statusAnswer ‘when will my order arrive?’ without involving an admin by reading status and tracking from the order itself.
Returns & exchangesLog exchange/return requests neatly with photos and reason, and pass to a human for the final decision.
Bulk gift order (weddings, newborns, corporate)Capture bulk-order details and turn them into a maker-issued quote.
Sales stages
- First message
- Custom details
- Price quoted
- Deposit paid
- Being made
- Preview approval
- Shipped
- Repeat customer
Numbers worth watching in this trade (not measured by the app)
- Custom orders per month
- Inquiry-to-deposit conversion rate
- Average make-to-ship time
- Transit damage rate
- Referral / repeat purchase rate
Instagram ideas for this trade
- Comment ‘name’ under a making-of Reel → custom order flow
- Behind-the-scenes story with an ‘Order now’ sticker
- ‘Order slots left this month’ story to create urgency
- Before Eid, Ramadan, Nowruz, Valentine's and Mother's Day: ‘gift’ comment campaign → bulk gift flow
- Ice breakers: ‘Order with a name’ / ‘Ready-made pieces’ / ‘Making & delivery time’ / ‘Wedding & corporate gifts’
A reminder sent automatically
Hi again. Still interested in the piece you asked about? Reply and I'll check it's available and place the order if you'd like.
