Solutions · Tech & digital
DMAI Pro for Printers, copiers & toner refill
Printer and copier shops and service providers: toner and cartridge sales, refills, new and refurbished machines, on-site repair and rental or per-copy contracts. Offices send the machine model to reorder toner, book refill pickups or technician visits, and ask about leases and service contracts.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 9
- conversation flows
- 18
- common questions with draft answers
- 4
- automatic follow-ups
- 21
- intake form questions
- 27
- customer profile fields
- 10
- sales stages
- 11
- menu and conversation-starter buttons
- 14
- reply safety rules
- 19
- ready messages
- 8
- sample products or services
- Specialised modules switched on: Wholesale and business accounts، Shop and catalogue، Field service، Shipping and delivery، Advanced payments، Quotes and projects، Appointments
- Country-specific notes for: the UAE, AF, Iraq, Iran, Saudi Arabia, Türkiye
1 jobs this pack covers
Printers, copiers & toner refill
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
Which cartridge fits my printer?
How much is the toner?
What's the difference between original and compatible?
Does a compatible cartridge void my printer warranty?
How many pages does a cartridge print?
Can you refill my cartridge?
9 ready flows
Toner & cartridge orderGet the machine model, match the right cartridge from the catalogue and create the order.
Cartridge refill with pickupGet cartridge count and model, arrange pickup or drop-off, and be clear about refills.
Repair & service visitClassify the issue, give safe first tips and arrange a technician visit or workshop drop-off.
Printer & copier adviceUnderstand the need and suggest a fitting machine from the catalogue only, including running cost.
Copier rental & service contractCapture office needs for rental, per-copy or service contracts and pass the quote to the team.
Contract meter & suppliesFor contract customers: take meter readings and toner or service requests.
Order paymentTake the payment method and treat payment as confirmed only via admin or gateway.
Order trackingRead order or refill status from the order record only.
Returns & faulty cartridgesLog wrong, faulty or leaking cartridges with photos and leave the decision to an admin.
Sales stages
- Inquiry
- Model matched
- Awaiting payment
- Paid
- Delivered
- Refill in progress
- Service scheduled
- Contract quote
- Active contract
- Reorder due
Numbers worth watching in this trade (not measured by the app)
- Toner reorder rate
- Model-match accuracy (wrong-code returns)
- Refill jobs per week
- Time to technician visit
- Active contracts and renewals
- Share of company accounts
Instagram ideas for this trade
- 'Toner for model X in stock' post + comment 'price' → DM model match
- Before/after print-quality reel → DM repair
- 'Refill pickup in your area' story → reply
- 'Rental for offices' highlight → DM contracts
A reminder sent automatically
Hi 👋 Still need a cartridge for your machine? Send the model and we'll check stock.
