Solutions · Health & medical

DMAI Pro for Optician & eyewear store

Opticians and stores selling prescription glasses, sunglasses, contact lenses and solutions, usually with an optometrist for eye tests. On Instagram they sell with photos of new frames, sunglass brands and frame try-on videos. The prescription order flow: choose a frame (in store or via photo/video) → get the prescription (SPH, CYL, AXIS, ADD and pupillary distance PD) → choose lenses (single vision, bifocal, progressive; thickness/index, blue-light, photochromic, anti-reflective) → deposit → 1-7 days to make → pickup or delivery. Common questions: «Is this frame in stock?», «How much are blue-light lenses?», «If I send my prescription can you make them?», «Are the sunglasses original?».

Download the free trial

What this trade does most with DMAI Pro: Booking

What one click installs

This trade's ready pack; you preview it before installing and can change anything later.

6: conversation flows
18: common questions with draft answers
5: automatic follow-ups
13: intake form questions
14: customer profile fields
9: sales stages
10: menu and conversation-starter buttons
22: reply safety rules
19: ready messages
7: sample products or services

Specialised modules switched on: Shop and catalogue، Advanced payments، Appointments، Sensitive and emergency triage
Country-specific notes for: the UAE, Iran, Saudi Arabia
Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.

7 jobs this pack covers

OpticianContact lensesSunglasses shopHearing aid centreLow-vision & blindness aids (magnifiers, braille, talking devices)Myopia control & vision therapy (children)Ocular prosthesis (artificial eye) maker

Questions your customers ask

Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.

How much is this frame? Is it in stock?

How much are blue-light lenses?

If I send my prescription, can you make them?

What's PD? How do I find it?

How many days until it's ready?

Are the sunglasses original? UV400?

6 ready flows

Prescription glasses orderCollect the prescription, choose frame and lenses, take a deposit and log the order

Frame & sunglasses inquiryAnswer stock, price and authenticity for a frame/sunglasses from a post

Frame recommendationSuggest frames based on face shape and taste

Eye test bookingBook an eye test

Contact lens & solution reorderRepeat lens purchase with the stored power

Ready notice & aftercareNotify pickup and handle vision issues or frame adjustments

Sales stages

First message
Frame/lens inquiry
Prescription received
Quote sent
Deposit paid
In production
Ready for pickup
Delivered
Repeat customer

Numbers worth watching in this trade (not measured by the app)

Inquiry-to-order conversion rate
Average order value (frame + lenses)
Production and delivery time
Return/remake rate
Repeat contact lens purchases

Instagram ideas for this trade

Frame try-on reels with comment «frame» for price and available colours
Seasonal sunglasses collection story with reply-to-order
Ice breakers: «Glasses from my prescription», «Lens prices», «Eye test», «Order lenses»
Explainer videos «What is PD?» and «Lens types explained»
Frame suggestions from a face photo