Solutions · Arts, crafts & handmade
DMAI Pro for Pottery, ceramics & glass
Pottery and ceramics studios, tile painters, stained-glass and glass artists, and mosaic/mirror workers who both sell pieces and run classes. Three conversation types dominate: buying ready pieces (mugs, bowls, vases), custom orders (name/logo sets for cafés, weddings and corporate gifts, house-number tiles, stained-glass panels) and workshop bookings. Drying and kiln-firing time, food-safe glazes and safe shipping of fragile goods come up constantly.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 6
- conversation flows
- 19
- common questions with draft answers
- 4
- automatic follow-ups
- 15
- intake form questions
- 12
- customer profile fields
- 7
- sales stages
- 10
- menu and conversation-starter buttons
- 12
- reply safety rules
- 19
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Shop and catalogue، Courses and classes، Document collection، Field service، Advanced payments، Appointments، Sensitive and emergency triage
- Country-specific notes for: the UAE, Iran, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
8 jobs this pack covers
Pottery studioPottery classesHand-painted tilesGlass art & stained glassMosaic & mirror workPaint-your-own-pottery caféPorcelain & china paintingPottery supplies & kiln-firing service
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
How much is a pottery workshop per person?
I've never tried it; can I join?
When will my piece be ready?
Can I take it home the same day?
From what age can kids join?
Private sessions for birthdays or teams?
6 ready flows
Workshop bookingPick workshop type, group size and time, take payment and send prep notes.
Custom set orderCapture details of a name/logo set, approve a sample and plan around firing time.
Buy a ready pieceSell ready pieces from posts/stories with safe fragile packing.
Class piece status (kiln)Answer 'when is my piece ready?' from the firing status and arrange pickup or delivery.
Stained glass, tile & mirror projectsGet dimensions, site photos and design for per-m² pricing and visit/installation.
Payment & receipt checkCollect payment (full or deposit), match the receipt to the order and prevent fake receipts.
Sales stages
- Inquiry
- Workshop booked
- Attended
- Order & deposit
- In the kiln
- Delivered
- Member / repeat
Numbers worth watching in this trade (not measured by the app)
- Workshop fill rate
- First-workshop to course/membership conversion
- Average custom order value
- Transit breakage rate
- Class-piece turnaround
Instagram ideas for this trade
- ASMR wheel-throwing reel + comment 'WORKSHOP' → times and booking
- 'Kiln opening' reel + comment 'PRICE' → sell fresh pieces
- Story 'Only 3 seats left for Saturday' → quick booking
- Café logo mug set post + comment 'LOGO' → B2B order
A reminder sent automatically
Reminder: workshop tomorrow at 5:30 pm 🏺 Comfy clothes and short nails!
