Solutions · Home services
DMAI Pro for AC & HVAC services
Servicing, repair and installation of split, ducted, central/FCU systems, evaporative coolers, boilers and water heaters, plus annual maintenance contracts. The assistant captures unit type and count, the problem, error codes and address, prioritises summer breakdowns, books technician visits and sells AMCs.
What this trade does most with DMAI Pro: Booking
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 7
- conversation flows
- 18
- common questions with draft answers
- 4
- automatic follow-ups
- 13
- intake form questions
- 15
- customer profile fields
- 8
- sales stages
- 11
- menu and conversation-starter buttons
- 15
- reply safety rules
- 18
- ready messages
- 8
- sample products or services
- Specialised modules switched on: Field service، Memberships and subscriptions، Advanced payments، Quotes and projects، Appointments، Sensitive and emergency triage
- Country-specific notes for: the UAE, Iraq, Iran, Kuwait, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
11 jobs this pack covers
AC maintenance & repairAC installationDuct cleaningEvaporative cooler serviceBoiler, heating & water-heater repairCentral heating plant room & underfloor heatingCommercial refrigeration & cold room repairFireplace, heater & chimney serviceCold room & cold storage installationUnderfloor heating installationKitchen exhaust hood & grease trap cleaning
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
How much is a service per AC?
How often should it be serviced?
Does my AC need gas?
What's the call-out fee?
Can you come today?
Water is dripping from the indoor unit
7 ready flows
Emergency breakdownSafety, heat priority and fast dispatch
Book a service / cleaningBook a routine service with a clear price
Repair & diagnosisCollect symptoms and error-code photos so the tech brings the right part
New installationSize the unit correctly and book a survey or installation
Annual maintenance contractSell an AMC with clear visits and coverage
Seasonal cooler & boiler serviceBook spring cooler start-ups and autumn boiler services
Warranty callbackHandle repeat issues after a service or repair
Sales stages
- New request
- Info & photos received
- Visit booked
- Diagnosed
- Quote approved
- Job done
- Paid
- AMC customer
Numbers worth watching in this trade (not measured by the app)
- Emergency response time
- First-time fix rate
- Active AMCs and renewal rate
- Average units per visit
- Callback (warranty) rate
- Technician utilisation in peak season
Instagram ideas for this trade
- Before/after reel of a filthy coil and filter cleaning
- Story 'send your error code, we'll explain it' with a question sticker
- Pre-summer AMC campaign with 'contract' comment keyword
- Energy tips: 24°C thermostat, filter cleaning
