Solutions · Fashion & apparel
DMAI Pro for Cosmetics & skincare shop
Instagram pages and shops selling makeup, skincare and haircare — international brands (often 'original with authenticity code' or 'sourced from Dubai/Turkey/Europe') and local brands. Top questions: 'Is it original? When does it expire?', 'Which one suits my oily skin?', 'Which foundation shade for wheatish skin?'. Skin-type advice drives sales but must never become medical advice (severe acne, eczema). Opened products cannot be returned.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 7
- conversation flows
- 19
- common questions with draft answers
- 5
- automatic follow-ups
- 14
- intake form questions
- 20
- customer profile fields
- 8
- sales stages
- 11
- menu and conversation-starter buttons
- 23
- reply safety rules
- 18
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Shop and catalogue، Field service، Shipping and delivery، Advanced payments، Sensitive and emergency triage
- Country-specific notes for: the UAE, EU, Iraq, Iran, Kuwait, Qatar, Saudi Arabia, Türkiye
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
4 jobs this pack covers
Cosmetics shopSkincare productsNatural & handmade cosmeticsHair care products
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
Is it original? Does it have an authenticity code?
When does it expire?
What do you recommend for oily, acne-prone skin?
Is this sunscreen tinted? What's the SPF?
Which foundation shade suits wheatish skin?
Can I use it during pregnancy?
7 ready flows
Skincare product consultationRecommend a suitable routine/product from the catalog and turn the chat into a cart.
Foundation / concealer shade matchPrevent impossible returns (opened makeup) by picking the right shade the first time.
Order from a post / storyTurn a 'price?' comment or product screenshot into a complete order with the right variant and address.
Payment & order confirmationCollect payment the way each market expects (card transfer + receipt in Iran; payment link, Apple Pay, Tabby/Tamara or cash on delivery in the Gulf), match receipts to orders and prevent fake receipts.
Back-in-stock alertKeep customers whose chosen variant is out of stock.
Order trackingAnswer 'when will my order arrive?' without involving the admin, by reading status and tracking from the order itself.
Returns & exchangesLog exchange/return requests neatly with photo and reason, then hand over to a human for the final decision.
Sales stages
- First message
- Consulting
- Suggested cart
- Address complete
- Awaiting payment
- Paid
- Shipped
- Repeat buyer
Numbers worth watching in this trade (not measured by the app)
- Consultation-to-purchase conversion rate
- Average items per order
- 60-day repeat purchase rate
- Share of authenticity/expiry complaints
- Cash-on-delivery refusal rate
- First response time in DMs
Instagram ideas for this trade
- Comment 'routine' under a skincare Reel → skin-type consultation flow in DM
- Story quiz 'What's your skin type?' with replies → product suggestion
- Story 'New stock just landed' with the keyword 'list' → send list and prices by DM
- Comment 'price' under a product post → short public reply + details and shades in DM
- Ice breakers: 'Skin advice' / 'Authenticity & expiry' / 'Place an order' / 'Track my order'
- Seasonal campaigns (Ramadan, Eid, White/Black Friday, Yalda) with a keyword to get a discount code
A reminder sent automatically
Hi again 🌷 Still interested in the product you asked about? Reply and we'll check stock and place the order for you if you'd like.
