Solutions · General retail
DMAI Pro for Variety store & multi-category online shop
Variety and one-price stores and multi-category Instagram shops selling everything from kitchen gadgets and organisers to toys, stationery, simple beauty accessories and seasonal items. There are many SKUs at low unit prices, so most messages are short and repetitive: “Price?”, “In stock?”, “Cash on delivery?”, “Do you ship to my city?”, “Where's my order?”. Customers usually comment under a post or name the item (a screenshot goes to the team, since the bot does not read pictures); the bot must find the product in the catalogue, quote price and stock only from the owner's catalogue, combine several items in one order, collect the address and payment method and issue an order code. Shipping, returns and tracking are a big share of support.
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 8
- conversation flows
- 18
- common questions with draft answers
- 5
- automatic follow-ups
- 18
- intake form questions
- 16
- customer profile fields
- 8
- sales stages
- 11
- menu and conversation-starter buttons
- 14
- reply safety rules
- 19
- ready messages
- 7
- sample products or services
- Specialised modules switched on: Shop and catalogue، Shipping and delivery، Advanced payments
- Country-specific notes for: the UAE, Iraq, Iran, Kuwait, Saudi Arabia, Türkiye
1 jobs this pack covers
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
8 ready flows
Sales stages
- First message
- Product identified
- In cart
- Order placed
- Paid / COD
- Shipped
- Delivered
- Repeat customer
Numbers worth watching in this trade (not measured by the app)
- DM-to-order conversion rate
- Average items per order
- COD refusal/return rate
- Response time to “price?”
- Repeat purchase rate
Instagram ideas for this trade
- “New arrivals” posts with the keyword “PRICE” in comments and the price sent automatically by DM
- Reels “Handy kitchen gadgets” with an “Order” button in DM
- Highlights “How to order”, “Shipping” and “Returns” to cut repeat questions
- Customer feedback stories (with permission) and unboxings
- Ice breakers: “Price & stock”, “Place an order”, “Where's my order?”, “Cash on delivery?”
