Solutions · Health & medical
DMAI Pro for Pharmacy & health/beauty store
Pharmacies and stores selling health, beauty, personal care, supplements and home medical devices (BP monitors, glucose testers, medical belts). In Iran, per the Food and Drug Administration, selling medicines online (even OTC) outside the official pharmacy network is illegal and treated as smuggling; so pharmacy pages on Instagram mainly sell skincare, hair care, licensed supplements and devices, and direct customers to visit in person with a prescription or use official licensed platforms for medicines. Elsewhere (including the UAE and KSA) prescription medicines also require a prescription and a licence. Typical messages: "Is this cream original?", "What do you have for oily skin?", "In stock?", "Do you ship to other cities?"
What this trade does most with DMAI Pro: Payments
What one click installs
This trade's ready pack; you preview it before installing and can change anything later.
- 6
- conversation flows
- 18
- common questions with draft answers
- 4
- automatic follow-ups
- 12
- intake form questions
- 11
- customer profile fields
- 8
- sales stages
- 10
- menu and conversation-starter buttons
- 23
- reply safety rules
- 18
- ready messages
- 6
- sample products or services
- Specialised modules switched on: Shop and catalogue، Shipping and delivery، Advanced payments، Sensitive and emergency triage
- Country-specific notes for: the UAE, EU, Iran, Kuwait, Qatar, Saudi Arabia
- Sensitive or emergency messages stop the bot: the customer gets a fixed safe reply, with no AI, and the chat goes to a colleague with priority.
3 jobs this pack covers
Questions your customers ask
Each comes with a draft answer; once you write your real answer and switch it on, the bot uses it.
6 ready flows
Sales stages
- First message
- Product inquiry
- Cart / suggestion
- Awaiting payment
- Paid
- Shipped
- Delivered
- Repeat customer
Numbers worth watching in this trade (not measured by the app)
- Inquiry-to-order rate
- Average basket value
- Response time
- Repeat purchase rate
- Return rate
- Medicine requests redirected to in-person/pharmacist
Instagram ideas for this trade
- Product post with comment keyword "price" auto-sending the price and buy link
- Stories for new/discounted products with a link sticker or reply
- Ice breakers: "Price & stock", "Sunscreen advice", "Track order", "Do you deliver medicines?"
- Reel "How to check a product is genuine" to build trust
- Auto-reply to medicine requests with a fixed compliant message
