The panel's core sections
Tickets
Requests that need the team's reply, ordered by priority and wait time: a complaint, a special request, or a question the assistant couldn't answer.
This section's video is coming
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
Whenever open tickets pile up, or a customer is waiting for follow-up.
Step by step
- 1
Tickets marked Team's turn are at the top; the Priority column and the waiting time are beside each.
- 2
💬 Reply opens that customer's conversation so you can answer.
- 3
When it's done, click ✓ Resolved; if the customer writes again, the ticket reopens on its own.
- 4
Change a ticket's priority so the most important come first.
Common mistakes
- An unresolved ticket means a customer is waiting; if you have no answer yet, at least send a short message that you're on it.