The panel's core sections
Content & pricing
Everything the assistant knows about your business: the brand name and welcome message, packages and prices, the AI's knowledge, the FAQ and the bot's tone.
Until then, the written guide is right here: the same text the app's Guide button shows.
When you need it
After setup, and every time a price, service or detail changes; the assistant answers only from here.
Step by step
- 1
In Brand & messages, write the business name, the Welcome message (each customer's first message) and the assistant's short intro.
- 2
In Packages & pricing, add each service with Add package: title, amount and currency; a custom payment link is optional.
- 3
In AI knowledge, write everything customers ask about; the AI answers only from this text.
- 4
In Frequently asked questions (FAQ), add fixed questions and answers; they're answered instantly, without the AI.
- 5
In Persona card (bot tone), fine-tune the tone and write the never list; the overall formal-or-casual choice is in Business profile (Settings & connections). Then click Save changes at the bottom.
Common mistakes
- Every number the assistant says must be here; a price that isn't here is never sent automatically, and the chat is handed to you.
- Phone numbers, card, IBAN and payment link aren't here; they're tested and verified in Settings & connections.